How to make a good first impression 

As  a customer service  representatives (CSR), your primary duty is to service the customer who call your.

The first 6 seconds of your call is most crucial for you, because you must gauge the mood of the customer  within that time and service him or her accordingly. That apart,  remember, you are also the brand ambassador of the company you represent. So it is of utmost importance that you impress your customer within the 1st 10 seconds of  your  call. How well the call shall progress  depends on the impression that you will create  in the mind  of the customer,  the first  impression that is likely to create a lasting impression! In this module, you will learn how to create  a good first  impression  upon people in general and most importantly  in the context of your job.

First impression is the last impression

When you come face to face with a person, the first  thing  that catches  your eye, is his or her face and appearance. We are all attracted to a pleasant face and a will groomed person. Corporates too recognize this and that is why the reception  areas in any office is considered  to be the face of the company. The looking and feel of the reception catches the visitors eye first. The visitors forms his first opinion  about  the company by looking  at the reception!  Such an opinion or impression that is formed in the first 30 seconds of meeting  somebody or seeing something,  is known as the first  impression.

They say that the first  impressions, are more often  than not the last impression too. You don't  get a second chance  to make a first  impression!  So when you meet  a person for the first  time, be it a friend or your future boss, you must make sure you capture their attraction and impress them within the first 30 seconds.