Domestic BPO 

While the primary job in a domestic and international BPO may be the same, the factor that differentiates the two,  the customer. As a customer service representative  (CSR) Who work in a domestic BPO, your primary responsibility is to understand your customer, his/her behaviour, needs and cultural sensibilities. So how different is it to service an Indian customer as against a foreign customer? Let us look at this  in this  module.

 BPO, as the name suggests service domestic  clients who are the  local  customer of the same country. For example, a domestic BPO in India would service Indian customers.

Most of us theses days have a mobile connection. When we call up a telecom company, our call actually goes to a customer service  representative (CSR) in a BPO of the  telecom company locally in our country.

You may have also heard about 24x7 helpline or call us at toll-free number 44007777" these are domestic BPO waiting to service us here in India.

Domestic BPO involves:

* servicing domestic customers

* servicing local companies and brands 

* providing after sales service, customer care support and other data entry operations for local companies 

* servicing customers of a foreign company that has established operations In India but serves local customers, for example, Samsung which is a foreign company manufacturing electronic goods now has a lot of India clients servicing the needs of these Indian clients 24x7  from India makes Samsung  a domestic BPO.