Categories of BPO 

Categories of BPO 

You have seen what some of the typical service offered by a BPO are let us take a quick tour of the place that you will soon be working in.

The receptions

it is generally small in BOOs, as it does not have to entertain walk-in customers.

Shop floor 

This is the area where actual work in a BPO takes place.

CSRs

the majority of people who work in a BPO are young. They take calls, make calls and process data.

They are called customer service associates 'or customer service representatives or CSRs.

They have their own work stations I.e. their own seats of  work and computer systems.

In a BPO, you have voice and non voice processes. If you are in the  voice process, it means that you will have to talk over The phone, either take or make  calls. Depending on your skill sets,you will join one of these to  processes.

 (Voice process )

(Taking and making calls )

>order taking 

>customer service 

>tele-sales 

>collection 

(Non-voice process )

>data entry 

>Email correspondence 

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