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What Is Outsourcing

What Is Outsourcing To understand outsourcing " better, let us read the story of two young friends Amar and shirish who got married about the same time. Amar tried to do all the wedding arrangements himself. in the process there was great chaos on the day of the wedding. The kitchen ran out of the food, the fans stopped working. The workers ran to Amar for every little thing! Amar was busy attending to them while the unhappy guests started to leave. Finally the bride too left Shirish on the other hand, chose to Outsource all the routine jobs so that he could concentrate on his wedding attend to his guests.his wedding was a happy and memorable affairs.

WHAT IS BPO & BPM?

WHAT IS BPO & BMP ? BPO or business process outsourcing is a contract between two parties, where ones party asks the other to manage and run some of its business processes. Now take a look at this BPO B-business here refers to business houses or corporates P-process refers to the jobs O-outsourcing is sub-contracting processes to to third parties BPO, short for business processing outsourcing, is the business that focuses on task, ranging from manufacturing products to providing customer care. On the other hand, bpm short for business process management, is the process of dealing with or controlling things or people more effectively and efficiently to an over-changing environment. There is not a lot of information to differentiate between BPO and BPM, but BPO is more focused on outsourcing whereas, BPM is more focused on management related tasks. IMPORTANCE OF BPO/BPM in the IT-ITES industry Outsourcing is a trend that is becoming more common in information technology and other

Types of BPO

TYPES OF BPO Service offering (voice) Inbound > customer support > answering general queries > billing information /helpdesk > Troubleshooting > Directory assistance Backend process > Internal process escalation > Tracking complaints and requestes > Activation /deactivation of account Outbound > customer satisfaction feedback > Grievance rederessal > service improvement feedback INBOUND CALL CENTRE SERVICE An inbound BPO is operated by a company to administer incoming products support or information inquiries from consumers. Inbound is when you calls coming into the BPO centre. Inbound customer service is the traditional approach to telephone based customer service. Here, the customer calls your company with a service requeste or an inquiry. OUTBOUND CALL CENTRE Outbound is when you make calls to people. Inbound is receiving calls from clients, outbound is your making calls to clients. Outbound... you CALL customer to advertise, sel

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